StrixleSites ("StrixleSites", "Strixle", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, create an account, purchase our Services, or otherwise interact with us.

This Privacy Policy applies to both business and personal customers. It should be read together with our Terms of Service.

1. Who We Are

For the purposes of applicable data protection law, StrixleSites is responsible for deciding how and why personal data is processed in connection with our own website, accounts, sales, customer support, and Services.

If you have a question about this Privacy Policy or your personal data, contact us at contact@strixle.com.

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity information: such as your name and, where relevant, your business name.
Contact information: such as email address, telephone number, and contact details.
Account information: such as login credentials, account identifiers, security information, and account activity.
Billing and subscription information: such as subscription plan, billing status, transaction information, and limited payment-related information provided to us by our payment processor.
Project information: such as information, text, images, branding, documents, website requirements, and other materials you provide for a website project.
Support and communication information: such as messages, enquiries, revision requests, and correspondence with us.
Technical information: such as IP address, browser type, device information, approximate location derived from technical data, operating system, and information about how you use our website.
Website and security information: such as server logs, authentication activity, error logs, and information used to protect our systems and Services.

3. How We Collect Your Information

We may collect personal data when you:

Visit or use our website
Complete a contact or enquiry form
Create or use a Strixle account
Subscribe to or purchase our Services
Submit a website project, revision request, or support request
Communicate with us by email or another supported method
Interact with our website through analytics or similar technologies where permitted

4. How We Use Personal Data

We may use personal data to:

Provide, operate, maintain, and improve our Services
Create and manage customer accounts
Process subscriptions and payments
Provide website design, hosting, maintenance, support, and revisions
Respond to enquiries and customer communications
Send service-related emails, including account, security, billing, and subscription messages
Monitor and protect the security of our website, accounts, systems, and customers
Understand website usage and improve our website and Services
Comply with legal and regulatory obligations
Establish, exercise, or defend legal claims where necessary

5. Lawful Bases for Processing

Where UK GDPR applies, we process personal data using one or more lawful bases, depending on the circumstances. These may include:

Contract: where processing is necessary to provide Services, manage an account, process a subscription, or take steps at your request before entering into a contract.
Legal obligation: where processing is necessary for us to comply with a legal requirement.
Legitimate interests: where processing is necessary for legitimate business interests, such as security, fraud prevention, service improvement, and business administration, provided those interests are not overridden by your rights.
Consent: where we ask for your consent, such as for certain non-essential cookies, analytics, or marketing activities where consent is legally required.

6. Payments and Stripe

Payments and subscriptions may be processed by Stripe, our payment service provider. We do not need to receive or store your full card number to provide our Services.

Stripe may process payment and billing information in accordance with its own privacy documentation and security practices. We receive information necessary to manage your subscription, such as payment status, subscription details, transaction references, and limited customer information.

7. Hosting, Email, and Other Service Providers

We use third-party technology and service providers to operate Strixle and deliver our Services. Depending on the service involved, these providers may process personal data on our behalf or process information independently under their own terms.

These providers may include:

Hosting and infrastructure providers, including IONOS where applicable
Payment providers, including Stripe
Email delivery and SMTP providers
Analytics providers, including Google Analytics where enabled
Domain registrars and related domain service providers where applicable
Software, security, and technical service providers required to operate the Services

8. Google Analytics and Cookies

Our website may use Google Analytics to understand how visitors use the website, measure website performance, and improve our Services.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek consent before using them. You can also manage cookies through your browser settings and any cookie controls we make available on the website.

Our use of analytics may involve information such as pages viewed, interactions, device/browser information, and other usage information. Analytics data is used for measurement and improvement rather than to provide the Services themselves.

9. Customer Website Data

If you purchase website services from us, you may provide information that appears on your Website. You are responsible for ensuring that information you provide to us is lawful and that you have the necessary rights and permissions to provide it.

Where we process personal data contained in customer-provided Website content solely on your behalf, the nature of that processing may be governed by additional data processing terms or a separate Data Processing Agreement where required by applicable law.

10. How We Share Personal Data

We do not sell personal data to third parties.

We may disclose personal data where reasonably necessary to:

Service providers helping us operate Strixle and provide the Services
Payment providers and financial service providers
Professional advisers, insurers, auditors, or legal representatives where appropriate
Law enforcement, regulators, courts, or other authorities where we are legally required or permitted to do so
Another party where necessary to protect the rights, property, safety, or security of Strixle, our customers, or others

11. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom. Where UK data protection law applies and a transfer is made to a country that does not provide an adequate level of protection, we will use an appropriate lawful transfer mechanism or safeguard where required.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and financial records, resolve disputes, enforce agreements, maintain security, and comply with legal obligations.

When personal data is no longer required, we may securely delete it, anonymise it, or otherwise dispose of it in accordance with our obligations and operational requirements.

13. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should use strong passwords and notify us promptly if you believe your account has been compromised.

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to your personal data
The right to request correction of inaccurate or incomplete data
The right to request deletion of personal data in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing, including some processing based on legitimate interests
The right to data portability where applicable
The right to withdraw consent where processing relies on consent

These rights are subject to legal conditions and exceptions. To exercise a right, contact us at contact@strixle.com.

15. Marketing Communications

We may send service-related communications that are necessary to operate your account or provide the Services.

Where we send marketing communications, we will provide an appropriate way to opt out where required by law. You can contact us at contact@strixle.com if you no longer wish to receive marketing communications from us.

16. Children's Privacy

Our Services are intended for businesses and adults. We do not knowingly seek to collect personal data from children. If you believe a child has provided personal data to us, please contact us so that we can review and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or data-processing practices. The latest version will be published on this page with an updated date.

18. Complaints

If you have concerns about how we process your personal data, please contact us first at contact@strixle.com so we can try to resolve the issue.

You may also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), where applicable.

19. Contact Us

For privacy questions, data protection requests, or questions about this Privacy Policy:

Email: contact@strixle.com

Website: strixle.com