Last Updated: September 15, 2026
Welcome to StrixleSites. By accessing or using our website, services, or subscribing to any of our plans, you agree to be bound by these Terms of Service.
Welcome to StrixleSites. By accessing or using our website, services, or subscribing to any of our plans, you agree to be bound by these Terms of Service.
These Terms apply to both business and personal customers. Where a provision applies only to business customers or is subject to mandatory consumer rights, this is stated below.
We provide website design, development, hosting, domain management, maintenance, SEO, and support services. The exact Services available to you depend on the plan and any additional arrangements agreed with you.
We may make reasonable changes to the Services where necessary to maintain security, compatibility, performance, or the operation of our service.
4.1. Subscriptions are normally billed monthly in advance unless another billing period is clearly stated at the time of purchase.
4.2. Prices are shown in British Pounds (£) and may be subject to VAT where applicable.
4.3. You authorise StrixleSites and our payment processor, Stripe, to charge your selected payment method for recurring subscription payments until the subscription is cancelled or otherwise terminated.
4.4. Where an introductory price is offered, it applies only for the introductory period stated on our Pricing page or at checkout. After that period, the subscription will automatically renew at the standard price stated at the time of purchase, unless otherwise stated.
4.5. If a payment fails, we or our payment processor may retry the payment. We may suspend the Services if payment remains outstanding. Suspension or termination for non-payment does not remove any amount that has already become due.
4.6. We may change our standard prices for new subscriptions at any time. We will give reasonable advance notice of any price increase affecting an existing subscription and, where applicable, provide the customer with an opportunity to cancel before the new price takes effect.
5.1. You may cancel your subscription at any time using the cancellation method made available through your account or by contacting us.
5.2. Unless otherwise required by law, cancellation takes effect at the end of your current paid Billing Period. You will normally continue to receive the Services until that date, provided your account remains in good standing.
5.3. Cancelling a subscription does not automatically create a refund for the unused portion of a Billing Period, except where a refund is required by law or agreed by us.
5.4. After the subscription ends, we may suspend or take the Website offline and stop hosting, maintenance, and support services.
5.5. We may suspend or terminate your account immediately where reasonably necessary because of a serious breach of these Terms, unlawful activity, a security risk, or non-payment of amounts due.
5.6. If you cancel before the end of a Billing Period and then reactivate the same subscription before it ends, the scheduled cancellation may be removed and the subscription may continue without requiring a new payment, subject to the functionality available through your account.
5.7. If a subscription has fully ended, a new subscription and payment may be required to resume the Services.
6.1. Payments are generally non-refundable once the applicable Billing Period has commenced, except where required by law or where we agree otherwise.
6.2. If you are a consumer, nothing in these Terms is intended to exclude or restrict any rights you have under applicable consumer protection law. Where mandatory consumer rights apply, those rights take precedence over any inconsistent provision of these Terms.
6.3. Where the law gives a consumer a right to cancel within a cooling-off period, any request to begin Services immediately during that period may affect the way that right operates. We will provide any legally required information before or during the ordering process.
You agree to:
Delays caused by a customer's failure to provide required information, materials, approvals, or access may affect estimated delivery times and will not, by themselves, constitute a breach by StrixleSites.
You may not use our Services to:
Website revisions are subject to the revision allowance included with your chosen plan, as stated on our Pricing page or otherwise agreed with you.
Unused revisions do not carry over between Billing Periods unless we expressly agree otherwise. A revision allowance does not prevent us from correcting defects or errors in our own work where appropriate.
Support is provided according to the level included with your plan. We do not guarantee a specific response or completion time unless a separate written agreement states one.
10.1. You retain ownership of content and branding that you provide to us, including your trademarks, logos, photographs, and business information, subject to any third-party rights.
10.2. StrixleSites retains ownership of its pre-existing and reusable templates, code frameworks, components, systems, tools, processes, libraries, and other proprietary materials, unless we expressly agree otherwise in writing.
10.3. Subject to payment of all amounts due, we grant you a non-exclusive licence to use the completed website for your own business or personal purposes for as long as permitted by your active subscription and any other applicable agreement.
10.4. Unless separately agreed in writing, the licence does not transfer ownership of StrixleSites' underlying reusable code, frameworks, templates, systems, or proprietary components.
Where included in your plan, we provide hosting for your Website. Domains may be registered on your behalf or managed by us where agreed.
Domain registration and renewal may be subject to the terms, availability, pricing, and requirements of the relevant domain registrar or registry.
If you cancel your Services, responsibility for renewing or transferring a domain may return to you. We will take reasonable steps to assist with a transfer where appropriate, subject to payment of outstanding amounts and any applicable registrar requirements.
The Services may depend on third-party providers, including payment processors, hosting providers, domain registrars, email providers, analytics services, software libraries, and other technology providers.
We are not responsible for interruptions, failures, price changes, or other events caused by third parties outside our reasonable control. We will take reasonable steps to restore affected Services where possible.
We may maintain backups of hosted Websites where technically and commercially appropriate. Backups are a recovery measure and are not a guarantee against data loss.
You remain responsible for retaining copies of important content and materials that you provide to us.
14.1. We will provide the Services with reasonable skill and care.
14.2. We do not guarantee that a Website will generate specific business results, sales, leads, profits, search rankings, traffic, or other commercial outcomes.
14.3. Website availability, performance, and compatibility may be affected by third-party services, browser changes, hosting infrastructure, domain systems, or circumstances outside our reasonable control.
To the fullest extent permitted by law, for business customers our total liability arising out of or in connection with the Services will not exceed the total amount paid by that customer to StrixleSites during the 12 months preceding the event giving rise to the claim.
We will not be liable, to the fullest extent permitted by law, for indirect or consequential loss, loss of profit, loss of revenue, loss of business opportunity, or loss of anticipated savings.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any liability that applicable law requires us to retain.
To the extent permitted by law, business customers agree to indemnify and hold StrixleSites harmless from claims, losses, or reasonable costs arising from content supplied by the customer, the customer's breach of these Terms, or the customer's infringement of third-party rights.
This provision does not limit any mandatory rights or protections applicable to consumers.
We process personal data in accordance with applicable data protection law and our Privacy Policy.
Where we process personal data on behalf of a business customer as a processor, additional data processing terms may apply and may be set out in a separate Data Processing Agreement.
After a subscription ends, StrixleSites may stop hosting and supporting the Website. You retain ownership of content and branding that belongs to you.
Where reasonably practicable, we may provide a copy of customer-owned content or other materials belonging to the customer upon request. StrixleSites' proprietary templates, reusable code, frameworks, systems, and components remain our property unless otherwise agreed in writing.
Any transfer, migration, export, or additional work requested after cancellation may be subject to reasonable charges where it requires additional time or third-party costs.
We may update these Terms from time to time. We will publish the updated version on our website and, where required by law, provide appropriate notice to affected customers.
Changes will not remove or restrict mandatory rights that apply to you under applicable law.
These Terms are governed by the laws of England and Wales.
For business customers, disputes will be subject to the courts of England and Wales.
For consumer customers, nothing in these Terms prevents you from relying on any mandatory consumer rights or bringing proceedings in any court where applicable law gives you that right.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
These Terms, together with the applicable Pricing page, any Order Confirmation, and any additional written agreement between you and StrixleSites, constitute the agreement between you and StrixleSites concerning the Services.
If you have questions about these Terms or the Services, you can contact us at contact@strixle.com.